Questions drivers ask about booking

Tell it the job, your car, your postal code and when suits you. Our AI engine contacts nearby shops that do that work and brings back real times and price estimates, which appear on your screen as they come in. You pick the one you want, and nothing is booked until you choose.

No. We let you know as soon as the first shop is available, and you can confirm from that notification without opening anything. If you would rather compare everyone first, come back to the page while the search is still open, and the timer on screen tells you where you stand.

You can send a request. Many shops are listed from public information before the owner has claimed the profile. Your appointment is not confirmed until the shop accepts or contacts you.

Instant Booking shows a confirmation after a successful booking. For a request, MapleDriven sends the request to the shop and confirms to you that it was sent, but it remains unconfirmed until the shop accepts it.

Yes. In My Bookings you can cancel, or propose a new time. The shop can also propose a new time. Until the other side accepts the new time, the booking has no time held - accept it, or cancel.

You can browse without one. To book or send a request you need an account (Google or email) AND a mobile number confirmed with a texted code, so the shop can reach you and your bookings are saved in one place.

Please give the shop up to 10 minutes from your confirmed time. If the work has not started more than 10 minutes after your time and you have to leave, tell us in the questions after your visit. We check it with the shop and record it against them, and a shop that does this 3 times in 6 months is removed from MapleDriven.

Where available, a Google rating and review count are labelled as Google data and linked to the source. Profiles without reliable source data show no rating. MapleDriven reviews, if launched, will be labelled separately.

Some shops and mobile mechanics offer on-site service — for example pre-purchase inspections at the seller's location. It is shown on the profile where the shop has listed it.

No. The shop confirms the price for your car before any work starts. A price a shop gives you can still vary with parts and the work your car really needs, so ask for a written estimate before you approve repairs.

At the shop, when the work is done, as you always have. MapleDriven does not take payment and does not add a fee.

A shop may charge for diagnostic work and may or may not apply that amount to a later repair. Ask about the diagnostic charge and credit policy before authorizing it.

Warranties are set by each shop and may differ for parts and labour. Ask what is covered, for how long and where a warranty can be used, and have the terms written on the invoice.

Enter a postal code or pick an area and set a distance. Shops inside that radius are listed closest-first.

MapleDriven covers Canada only. Type your Canadian postal code or address in the search box to see the shops near you. City pages are added as shops in that city join.

Press "Ask to join" on the For shop owners page and send your shop name, phone and email. Our team calls you, checks the details and opens your shop sign-in.

A shop can link its Google Calendar in its MapleDriven panel. Times that are busy in that calendar are not offered to drivers, and MapleDriven bookings are added to it. A shop can also add its bookings to any calendar app with its private calendar link.

Yes. Claim the profile to submit corrections or contact MapleDriven to request correction, pausing or removal. We will review the request and may ask for proof that you represent the business.